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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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【会员论坛ID】：zetia4 t( b8 x& I: k% W+ @
【咨询公司】：热博RB88
( |+ w9 j; j" d0 v% g8 {' j【公司账号绑定】：已绑定& w) o0 o. q" j. [" S% t0 U* n& F
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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【事件描述】
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4 X3 \+ |) g t5 m欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。7 M5 z& I& [0 \( k6 Q
! O8 I; G8 Z* b+ v【相关图片】：见描述正文
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) M% S4 f2 r J" |- h e9 |热博处理提款数据图片：
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Y- v0 l5 x+ ^/ c/ Q* N8 s3 I5 b客服聊天数据：5 T+ [/ U0 Y) V/ [* x5 r
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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& j8 e% J8 E s* T2 T正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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5 v) N3 _: Q" O. B这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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1 F, A6 W+ d' z1 P. ~1 Z0 Z
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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9 ]& T4 V% b0 r5 V1 |* ~ `: Q
明白的，我已经联络了客服，你这稍安无照 |
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$ r! ?9 b. L& U3 G9 Q8 H
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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& E0 @! Q. E+ G7 C
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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# y2 V* |) V' ~' n7 K- p+ v哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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, u. O% |2 w8 G& G' c; W我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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' ^; L! B. y0 U1 T, F
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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5 |/ F, g" l6 d; W2 @1 o" x# L% A, z哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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