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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
6 o! r6 h0 z8 k! f( h7 R# y1 C* e
0 G$ t& Z' }9 S2 H【会员论坛ID】：iwatch
7 g+ }5 }6 I0 r6 k: n【咨询公司】： 头头( T2 \4 _. C9 I
【咨询内容】：# L/ L6 S& x. v' W4 |3 \
4 E1 G& ^: A. Z, E. V0 s1 W昨天在你家注册了个账号，今天参加活动存了1018。 ~ ~% f+ f& e
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中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。; [4 r& E$ F W: ]& r: Y/ F: {) C
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
: ~' p7 b8 s5 Y7 @5 U% j3 t8 Z7 J! g+ |
到现在还没回复我的资金的去向，真有这么难？
# `/ M( s5 b3 o
+ u7 v1 C- j4 q. K+ T帮我追问一下，我转的两笔款去哪里了~ （附截图）
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1 j! F! ^% R6 p/ P谢谢~
4 }* C; |) k$ q: p下午就找了在线客服，一直没能解决，好像很难一样？
& o% H1 b: @! Q( ~9 C1 L这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
" L" x" O) U. H5 r& X- t |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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7 i6 w7 }# a; V0 n1 t现在已经在提款审核中，但是还是没有得到任何解释。4 ?4 r$ V6 A9 n" P- J x6 I
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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0 ]+ o* u7 W, f* N6 @+ L当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
4 V# R6 w! U* q9 H% n
6 J* `& i# O# w% G( b0 W( J这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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2 ?" w6 c4 w' c1 W( B% t) [2 N1 W# c4 `只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55 r( w% g2 ]; {+ C* C% T
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.51 C$ I9 k" X) t$ B9 C$ a$ a* _
v* g. t9 Q: y& T& E$ N
这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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" J$ ]& J2 F" e: @: Q: u
客服妹妹，我最后说一次。
+ N p; |% V% J昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，, r3 T6 l0 r9 |9 Z4 Z
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
5 i1 D3 B' a# r' Q' `, |' |7 s9 P; v& p; i0 l4 j$ E
然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
$ J# a8 T) C3 R虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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- M' u( ?# J' Z' C' ?1 {$ {* |资金到账了，在线客服真的很不给力。
3 a n( B0 I- ^" P( g就评一般吧。 |
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