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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
[复制链接]
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当前离线
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走 B: Q6 ^% P4 g, t1 @" k
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,. v- D' g, a' z/ E& g0 B& M
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,! h Y: ^0 i8 O& F* J" v
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关于掉单,论坛也有过不少帖子
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& ?3 t1 f. z% `/ }有出来吐槽的- X# g7 a; e5 `% W# t" C
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. g* B6 C: V* z* M& ]有出来骂人的/ E5 I3 F: {. P' `
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4 h8 n3 p, w; S- b( `有哭成泪人的
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! k% A- U# P! @& ]$ [2 _. J总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!! K3 d3 n+ F0 q8 X: b* o2 \; B( [
9 r9 @, \( \9 J/ Q
! Z7 Q8 V9 \' K$ t3 p0 y0 q0 {( w因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。) w/ k M! X. b* k+ t" j
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,) G. G! k( B+ a' f9 |4 Q
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接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
3 V* L/ v i: A. t& c: ?& A5 N2 v# b2 z. k. Y! _+ D+ Y- z# V
" s7 A" d. T$ k# g/ z4 x还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?! `- E, |2 c. F- b
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环" t) v9 C0 B# i/ V
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1 [7 {5 P* M. Q$ q B$ ]客服懂每个银行查详单,查流水,查电子单的具体操作吗?* @6 v6 m+ C b# o
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" B; R$ g- m/ ^客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?. k) t; |0 U6 @2 N" u% R
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?6 Q& F V3 z/ k' ]2 z9 A- C* h. Y
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6 ^6 k+ A0 _* m; D/ N; l7 t0 G联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?& p# J* J, E7 t& H1 R+ u$ A6 {
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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6 s1 X6 x: N4 m! t+ [$ t6 Q/ b* S还有太多太多,,,
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/ l& H4 h9 H1 k0 @矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,# h6 b6 ]* ~( e, |, {$ |; Q+ Q
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3 C$ K; S$ j, f7 y: `/ s1 R( ?0 P打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了: |9 R! @4 r7 _6 @
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,- J4 N7 y8 G$ A
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2017 向那些4 F) s" q$ l7 r8 f% O1 E
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9 Y( N& m( J( ^; g! l陪着你笑陪着哭# L: {2 s: p: M0 |
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陪着诉苦陪吵闹$ v- F0 |4 e+ U, \4 x& H+ v4 z# s
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! T! o! Y" z5 K- t1 t陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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