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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
$ S  E& e0 q% G+ q' S作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,1 n0 W# [. o  l' x: M
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,& x9 d) n3 {: J' B' B

& h  V! H# n, B3 T/ ]7 y4 d# I7 j, @新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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8 c: h3 a: M+ Z( i, x关于掉单,论坛也有过不少帖子
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有出来吐槽的
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/ H) w: n' \1 D: }# G有出来骂人的9 H  d9 U! u6 ?% x9 ~, Y

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/ u3 V( H" A7 g+ {/ G有哭成泪人的
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/ [' v8 L+ {+ h/ f总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,: U3 L. ]' j' ?6 `# T
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$ _2 X: Y: C8 a5 d1 H2 I" e而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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/ E4 X; u: F. F) ]; l因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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7 h$ H' Z; ]- ~3 d1 q接着,公司站出来了:让我想一想静静,,," j7 }6 j  u$ y% l" |7 H; r& K
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/ Z3 v$ T" o. w2 q/ c7 F钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!4 U) n8 o4 ~# Z
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1 V$ T+ ~+ ?) ?1 D: J% b% N" e根源在哪里?
; m. P- P( U+ X: x根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环+ m% e- k  Q( Y8 a$ z$ T

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?$ `4 Q6 T2 q1 Z

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$ B& b3 ?4 u7 A' I4 L客服懂自家的支付方式的时效效性和最优化吗?2 g5 g, G3 `, y4 l& E* B& a/ _
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?! N  F2 m4 a0 H: @

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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?9 K7 `6 l$ ~% \0 C3 A( t

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还有太多太多,,,
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4 w4 w# V  E2 W9 G$ W矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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- b) s) V8 F4 d7 N$ Q打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了: s, F7 j+ @8 x7 K

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* |5 x% c/ n' \4 M但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,2 Y. u5 ~5 w) W/ t7 q
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2017   向那些4 b  Z) {$ y, n1 ^4 \% ?

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, Y6 q/ s2 H( i0 q陪着你笑陪着哭6 G* ?. ?1 f( T  E" [
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, U0 e2 F$ d  }5 ], I陪着诉苦陪吵闹  R. |4 {& r( @& o# ?2 ?  O
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3 I3 A7 w0 U0 d7 z1 X2 h: q陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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