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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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【会员论坛ID】：zetia e1 X. i3 m1 S: k4 A' A2 [" f5 z
【咨询公司】：热博RB881 k( h2 u8 r+ a/ V
【公司账号绑定】：已绑定
4 |/ c/ c+ Y# m a. O【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。% R3 R& S" x5 D1 X* d* a
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【事件描述】
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。# W6 g# U2 f" e' W
6 K- m7 Z# G! a/ p/ H5 {$ W4 B【相关图片】：见描述正文. u/ R' v: l: _ d: n; y8 ?
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存款及下注图片：
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7 C @& V( [! W) y4 y热博处理提款数据图片：; l% M8 u3 `, R6 P% A+ P2 _4 ?
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4 D7 W$ `/ ?6 @$ i: [/ f+ S" ~客服聊天数据：9 I/ F% M/ }; Y) }
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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5 e Y0 l% Q& d" A
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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6 s6 x4 G7 N' o! F8 F% _3 u/ n4 Q这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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& |7 q% x. q4 j
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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2 H! W; D6 c2 J5 Y l
明白的，我已经联络了客服，你这稍安无照 |
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- Q- H( j! H) B0 V
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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% A; E% u# v# f; X' S哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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7 j1 O% k" Q/ u; q1 x$ h9 j. b/ q% E哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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# j, [3 _! Y) }: J) `* S我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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# O9 e: j5 b1 P6 @ E: |% f" t2 r明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 6 F/ |: m( q1 T1 T! X: X
) E8 x6 R* X0 k哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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