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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
' G+ @5 }* w; X$ c2 p( w4 X作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
) I4 X, t! m: d& A4 @7 L最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,5 A3 F/ `* J6 o2 h. |

6 t8 e* p2 R# w: H新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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有出来吐槽的
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# h7 K/ Z. s( j6 e/ x有出来骂人的
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有哭成泪人的& C8 L; h  ^1 R7 _- e8 ]1 a
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. J6 B; [* h' _% N3 r9 s总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,, E; \0 p: P4 Q, N+ ]* ]

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( q) m3 i, Z5 p5 c. J- l- ?而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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9 b7 W+ R" U6 y因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。* d# ^: k% p$ W( @4 p

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9 i/ C9 m8 f. r1 `. |$ }4 D然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,9 N  N2 V4 X* W. b3 R: L' k

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! e2 [8 _- d- n% h  [接着,公司站出来了:让我想一想静静,,,
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" S2 W  }% \, a' E) U; z钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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4 s8 [# |& O, y# C5 q还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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* S# k  u4 ]1 I根源在哪里?* l% @; g( i3 L: @2 P" |
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环! k+ y$ c) t. _& }( h" Y/ @5 f" B
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& U9 K( q* Z$ B' E) r* O0 e; z! G  I客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?9 `* p3 M( d9 \7 a# H8 S  Q% ^3 @

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客服懂自家的支付方式的时效效性和最优化吗?* j! c% z: D9 `- T5 W
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客服懂常规问题发生后,正常解决所需时间多久吗?' U7 o+ z4 I7 m
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$ x2 r6 K* j( j0 R; x联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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9 h1 u& ^2 L7 v- O, c6 I有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?7 R: v1 [  W4 R" m( H: x
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; I- D& k3 J5 r- y9 X还有太多太多,,,! l- l9 X* D/ g% c! z8 L

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) d+ S3 `+ H! w" t2 P0 q
矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,/ A/ f; ^: b6 R7 y

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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了2 X( }% A& B% }4 J! C

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5 q5 i7 d# }" H/ {1 E但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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7 q7 T1 U# d/ y5 _& o2017   向那些
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. o  _  H" \2 V4 d陪着你笑陪着哭
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陪着诉苦陪吵闹
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. L. ^! `# p+ A/ e陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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