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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
1 _1 i; ]5 Z. a' G. K作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,/ k5 h) c" O6 ^# P
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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' h: Z% w& {. H% `' N2 w7 H! Q  e新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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5 S6 ]7 @6 R, W5 i* j' x有出来吐槽的
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有出来骂人的" l/ f9 o/ Z7 K. p0 ^9 R
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有哭成泪人的6 V5 n9 |& m. u* v" K) q8 ]

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) e: M- }* `0 W0 V总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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0 g8 L* E  @9 X' X6 h$ r: k. R( h" L+ b因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,$ ?3 s1 u; Y% K, w' k8 f
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- h9 K* b3 A; r+ n( k5 ~7 h接着,公司站出来了:让我想一想静静,,,$ H2 q- W" I! \% Y9 b
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀," {$ f4 D# `9 d+ W8 @+ V, C5 @, O

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- D# K. ]9 }$ r9 Y5 a" g; F还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
) J% k0 h4 T7 M% j# b6 g* T根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环0 n  [2 a0 N& M2 D3 y* U9 W6 O
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?9 C* w) o) w1 N

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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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3 S' D/ u# d% [+ O& J1 `; ]2 {客服懂自家的支付方式的时效效性和最优化吗?& `& O6 R% C& T+ E

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* h9 }8 Q, T" y客服懂常规问题发生后,正常解决所需时间多久吗?. R# M* A8 d& w# h3 U; I* \
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- }& D- J% ?+ a" U  c联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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0 \/ s, `2 a: z* i+ `: b  o! `还有太多太多,,,
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. K: G! \9 Y( V% {/ X矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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7 L, D# @$ R# A" C% G5 \. y% L' Q7 q2017   向那些
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陪着你笑陪着哭
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陪着诉苦陪吵闹  T( ^5 x0 U5 o/ e8 J. L
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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