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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 " F6 w* G4 D' T8 W, R0 a* s
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【会员论坛ID】：zetia( v5 t$ ^! f, q, n- N
【咨询公司】：热博RB88
/ ^1 {% i% p2 G【公司账号绑定】：已绑定
. z, J4 z5 k) c: n) l9 P【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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, ^# A+ @1 S' e2 |" |2 [【事件描述】
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。7 b; _8 G+ [0 ~. Q. {1 F/ C7 B
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【相关图片】：见描述正文6 O! R2 C4 ?* p+ x
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; @% y) I7 t' H, ~& E存款及下注图片：
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热博处理提款数据图片：2 W; u( O8 o/ r$ V& f
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客服聊天数据：
8 H% p' c k3 F3 E8 S! D. N5 l6 B0 J& [8 J. n; Y
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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. u _% i) ^3 Y( u, p! E# ^' T, ~
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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; h7 r% H2 u0 b/ f这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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3 B& U$ I7 X' Y' j( z" \ e0 X$ e是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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5 f, X3 G& V6 X明白的，我已经联络了客服，你这稍安无照 |
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- { W- Y( @0 w3 i. d5 g+ t( K$ Y麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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8 u$ F! [1 ]2 |
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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. S" X7 h( X+ s) [8 f
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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4 E) K! V; h6 q6 |2 f0 O我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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8 g5 x6 C% ~9 c2 J) t明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 4 h6 h& y1 G9 ^+ u5 M
# e+ i, P$ p8 j6 Y1 i' \哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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