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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
: e) d' W q- c" k* s: m【咨询公司】：E世博6 ]- k2 t; i: J: t) }& w$ R
【公司账号绑定】：已绑定
4 b9 Z% C1 o8 n( q" [6 [& m【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。( Y; ?8 Y3 ?2 q& k3 G/ y
咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。8 s5 L2 _) G5 ]
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
! m$ o n5 R+ t. d' j 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。: M# e! p; [* _, @ e; b
另外，建议提升网站安全措施，否则让人很不放心。4 G# Z- t; ^0 m6 u1 o8 ^" q
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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哥哥您好& o1 P$ g$ d& w+ k M( J k
e妹已将您的状况回报给相关单位了！
, U* ^* \0 N+ V5 N/ a9 s% r请哥哥放心，公司会尽快协助您的问题的～6 b2 V. I! b6 }( C) m6 G) e' @
由于妹妹权力有限，无法了解详细原因 :(( {- _9 ]# f y4 }! o
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 ! d8 t0 W$ @, h
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
( P- x2 b; V h- L--------------------------------------------------------------------------------------------------------------------' d- q$ \9 W8 T9 @" |9 L
跟进情况更新： 0 c! S; y' D# V. Y: G) ~. K) D
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服5 p' d; Y0 H( Y9 U6 |
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。- w* t0 D% i# U
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
. |( B1 _, S) o2022-10-27 14:24 【会员评价】—— 中评
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1 n( ]7 j: \1 Y4 _4 x& I! Y2 n评价说明：2 `, p- N) |, a8 G0 Z
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
; K! h& _# ]* {/ v4 D, f; Q% L2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。& H/ n/ b" e4 I2 R- Q0 W( S
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