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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 , S5 ` a w% Z& i4 C/ S
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【会员论坛ID】：zetia, m1 u7 ^% ~4 K& N9 K& N- m4 |
【咨询公司】：热博RB882 p2 F( |) Z6 h& N4 Z( J
【公司账号绑定】：已绑定& H" e. ]1 \1 J8 |) }9 I. X- j8 ^
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。6 ~ I! S4 x3 h7 u* u1 @
7 F# s4 x% ^* q# M# b2 @* D【事件描述】
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1 j& x- p2 T# A4 v) j! k欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。6 A8 v9 U# ^& c& E( N" i; O# d- o
5 D( B/ q/ h7 d. p( |) D ~& `【相关图片】：见描述正文: Y# j" @1 Z. ]( J8 H# U, d% _
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! }1 {6 C- L2 p+ ]& L% B5 k存款及下注图片：$ e( h+ K+ J$ j. r* ~2 n$ b
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热博处理提款数据图片：7 h s; P% d% f* A6 t
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3 S8 v3 R$ r* X( [客服聊天数据：: `7 A! s- z. w k8 r
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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& w; r; E1 x1 c0 {4 J
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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, L' G6 }5 o3 U, R {! @8 Q
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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1 N! q8 v& h+ `4 ~是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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7 ^' L. ~. U# j% Y9 H: N明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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) s: T( L7 \) J# ~/ m8 \
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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, y! J; e1 l' W明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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# f5 Z3 n/ S; K- K( M哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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