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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 147 小时
本月在线: 0 分钟
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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/ R+ h% ]& g0 w" c# s& t【会员论坛ID】：huarenh1 _! a7 j9 L+ z% ~" o7 \
【咨询公司】：12BET
+ m/ Z6 ~( h6 I* n7 R! O9 {【公司账号绑定】：已绑定+ f5 L; X7 {$ }; E! K& E' S
【咨询内容】： # Q7 b# w4 ~, s% B; [
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……, f2 `2 q7 D' W$ y% p
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6368 小时
本月在线: 1 小时
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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8 m* H" z) p) o7 c7 X问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题2 F/ c6 K; N% C3 P8 y; u
-----------------------------------------------------------------------------------------------------------------------: |/ |/ ?5 L5 Y C* _6 J5 G* Q* }1 H
2 F: T# K: L! z$ q7 ^跟进情况更新：
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询) n8 \, Q8 z) {& P; P
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况# ~# I7 U, b+ I. V% r' A0 I l
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
0 V* e. a% h. M8 M# ~2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评( s. B9 I( d/ N9 y" ~
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评价说明：
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7 U- |. m* I! s: O# o5 W1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理) T9 U1 g+ t! o! ^3 Z& h
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 177 小时
本月在线: 30 分钟
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 80 小时
本月在线: 0 分钟
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6368 小时
本月在线: 1 小时
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 147 小时
本月在线: 0 分钟
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没有联系我……
4 S( {, U7 Q! `1 N8 j3 T& J9 T! b* ?第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6368 小时
本月在线: 1 小时
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好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评- u% h T5 Y7 J& l# b; Y, Y
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6368 小时
本月在线: 1 小时
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# b2 R+ q8 b. X0 f G楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）* v- ]! S$ L- `% i, q. I: R% J
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