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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 1 h8 i8 ]* v* _* N, G
8 ]& V$ P2 y, V【会员论坛ID】：zetia
& Y2 y( f% t) C; p5 O【咨询公司】：热博RB88
$ c+ W/ d; D+ v4 U5 E' r: ]2 ~【公司账号绑定】：已绑定! z# J$ i4 v1 w1 A
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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2 S" }4 D- h E/ O【事件描述】
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3 G u8 x, b9 r4 A9 z# s; `欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。$ ?. r6 D' h9 N: ?- A
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【相关图片】：见描述正文6 o" R8 { K- @0 O! E
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5 x. r! ?$ c+ x1 {2 x, w( u+ k- b存款及下注图片：7 S7 m! u/ j* a t h/ t
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! Y. y t' B B热博处理提款数据图片：: Z; R g, j R4 Y" i1 E% S8 f
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客服聊天数据：) c5 P4 h0 r! O
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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% P/ j' x; _8 M) H; |7 a2 i- U" \3 J正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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3 |) d( `$ b; S4 V" u' f2 A5 }这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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( B2 s/ G, F4 C; H6 p是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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! r( N+ p; w7 ~0 G
明白的，我已经联络了客服，你这稍安无照 |
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/ w$ [; `: L& H) B& `' B麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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u% A% [! y! L7 E' w* D1 }2 f哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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J! ^2 o$ E5 u3 x2 ^哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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2 k" R' }" z ? g+ J+ m我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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. v7 V7 A3 y& G) F明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 ! b% e2 a" w& `# \. V& H' H
, U4 k/ [& X3 f. o5 ^# n哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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