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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh
5 j3 B' o4 J K4 V) M【咨询公司】：12BET! l1 I2 O1 E. E" @+ F) L7 p
【公司账号绑定】：已绑定$ j1 G/ A z/ h! Q
【咨询内容】： , m, _: K! a5 S" `& h
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……. M" C+ V! h" [: Q6 P& ]2 T
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
$ ^4 g9 P' R) B; O- y! A2 V, t-----------------------------------------------------------------------------------------------------------------------$ \ v- b z; c$ w0 k+ R
7 q% z0 l, B/ J* _# h, K$ A跟进情况更新：
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询9 H) h2 `$ N# a$ [# \: n% H
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
9 C2 D4 Y& k1 B S2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
% v4 I0 J6 e; k5 P8 D2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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# X/ W" v* J- j$ e3 b) e评价说明：
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理, @5 x8 K2 r2 X9 v
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
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活跃币:
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
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没有联系我……
# Q* h, u. q: x- W% }: X. Y8 R% ^2 V第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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( r& d4 u" A% H: n8 A6 o9 R好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评2 ]- U4 L0 R$ E. `+ b: _7 B- t
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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