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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh
% {- n, U( U: r- K1 V1 H【咨询公司】：12BET+ Q* ~# y* k8 k) ~$ O# z1 o) ^/ q
【公司账号绑定】：已绑定
% E; v+ b. O# ^- T【咨询内容】：
+ C6 s! G! ]* N a3 j+ x9 p5 x p% I; L' k, Q$ _/ ]& e
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
. F- g4 _; c( z+ [ 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
+ m* w& X. W2 Z5 x-----------------------------------------------------------------------------------------------------------------------
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跟进情况更新：8 ]0 V. G7 C9 q! q, _
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
9 U' S$ k( @# |3 E: R' N2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
# U' P6 k' a' {$ }7 O- Y3 x2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
n$ k8 F% O" a3 l# C. g, d( v2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评$ |- e! {+ H. w% _* f/ f
' w J) n4 {; B- A! n9 A$ J评价说明：& J8 ]5 h2 p1 t& E, d
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
# W) E4 m5 h" \8 g1 X2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 176 小时
本月在线: 2 小时
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当前离线
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天策币:
活跃币:
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6362 小时
本月在线: 19 小时
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 147 小时
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" C0 |& w+ {/ [没有联系我……
& f/ ]" @+ m( G' L第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6362 小时
本月在线: 19 小时
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' J4 k. e9 [& _7 a9 T: N好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评! H: f4 ^, T* f# E+ _5 `! t
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6362 小时
本月在线: 19 小时
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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