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本帖最后由 天策-凌依 于 2021-8-25 16:25 编辑
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6 d" _) s& D1 T q9 D( W楼主您好，先不急的，我先找客服了解一下情况，有回复了会给您告知。
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R$ W+ u# s- H4 ?* d! |会员诉求描述：会员已经交上所需的文件，但是已经过了36小时未出款。! j6 s" @+ W C4 I" M
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跟进情况描述：' i5 O8 M2 F2 m2 J, O; ^$ a5 I
2021.8.22 09:03【接受咨询】——版主柳妞开始记录咨询主题做持续跟进，并将情况留言转达给188金宝博客服。（周日客服休假）周日留言客服3 a$ P" {9 h8 L. Q: }" ?
2021-8-23 18:30【客服回复】——188金宝博客服告知提款已经通过审核，正安排出款，正常情况会在2个小时内到账。
# d$ q6 Z. F2 Z! s2021-8-23 23:04【会员回复】——已到账( f5 r" k- J* p/ i( @% c
2021-8-23 23:04【会员评价】——好评+ e; b' c; M) q7 W: F% H2 y
7 _4 P( K, U0 U8 b本次咨询总结：4 @0 |9 s2 V% ]5 G0 w
本次咨询中，会员表现的理性，礼貌，有耐心。188金宝博客服回复和处理都很有效率和速度。
2 K( o$ e) x- p; G% E- [5 }- w6 r审核通过后即安排出款说明2个小时内到账，会员收款后也给予【好评】结束本次的咨询。
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$ ~7 ?# M+ `( F W% q% K- m4 \5 n9 K评价说明：
1 p; p, a8 @3 v, j4 N) Z1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
& f f( l* E8 H' W1 u# m2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。( y1 b- ~# R% ~
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 5617 小时
本月在线: 318 小时
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楼主您好，客服已经回复了在两小时内回到款，请问您收到款了吗？7 t$ E- s6 Q, e- H8 g& c7 E
如果收到了，请您对这次的事务进行评价 【好评、中评、差评】, y# P7 n; Y) R( l
* @2 J% E* U; U i8 ]+ I, t评价说明：
. h6 Z8 Y' i! T3 m* \1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理, F) {% \: j. g2 k" s- [5 O
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 5617 小时
本月在线: 318 小时
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. x( c3 f8 z9 U8 n6 e感谢您的好评 |
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