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[ManBetX万博] 会员caj998 咨询万博 账户资金在平台内转账后消失为0
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1#

【会员论坛ID】caj998

【咨询公司】:万博

【公司账号绑定】:已绑定

【咨询内容】:今日凌晨04:44 在平台内转账8677.77元 但是进入投注平台后资金却显示为0;

                期间未进行任何投注或者提款,资金却消失为0 ;

     随后与客服多次反应,客服每次以技术部门正在处理为借口,事发至今以接近20小时,资金消失问题仍未解决;

    过往此类事件虽然经验发生,但是不出1小时都能解决,不知为何此次处理如此拖拉,希望此贴能引起万博客服重视,帮忙解决问题。

       以下为账户所有操作交易记录和账户余额截图

   
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本帖最后由 天策-五毛 于 2021-9-2 09:28 编辑 7 L. d( @. F$ A8 Z; X: m" `  g

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楼主您好关于您在万博转账的问题我会联系客服,但是客服已经下班了待客服上班在回复。以下是这次的咨询事务跟进,方便楼主检查。

-----------------------------------------------------------------------------------------------------------------------

跟进情况更新:

2021-8-30 23.47【接受咨询】——— 版主-柳妞已接受咨询并留言给万博客服

2021-8-31 12.16【会员补充】——— 截至到今天账号还没有到款

2021-8-31 15.45【客服回复】——— 万博客服-婷婷已经联系相关部门检查,目前等待相关部门的回复。

2021-9-01  12.23【客服回复】———万博客服-婷婷告知已经于18:44 为会员手动补上资金,也私信通知了会员。

2021-9-02  02.09【咨询结果】———会员给予好评。


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评价说明:

1,如在公司(客服)无明显过错的情况下,如会员刻意给予差评,版主会客观分析做评价:中评处理

2,如咨询客服已回复,但无法再7天(工作日)完成,会员保留日后追评的权力。

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您好,婷婷已向相关部门提供资料查询,目前尚未得到回复,后续有结果将第一时间再次回复给您,再麻烦您耐心等候通知,谢谢。
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天策-凌依 发表于 2021-9-1 12:24* R6 ]3 k5 {; _- f% E
客服已站内信息告知和协助解决好了,麻烦您给予本次咨询评个价,结束本次咨询,谢谢

$ p* C# [: L% t2 z好评 谢谢
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客服已站内信息告知和协助解决好了,麻烦您给予本次咨询评个价,结束本次咨询,谢谢
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已于18:44分手动补分上,也私信回复。
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caj998 发表于 2021-8-31 16:05
* G, E5 P6 y4 Z+ p# J就不懂了 这么大的公司 处理这么点转账系统的问题 要处理这么久
4 Z* Q3 M( s% x+ x% G现在都36个小时了,一直说技术部门在处 ...
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应该是要检查问题在哪再进行修复,可能需要花一些时间处理,所以才会那么久,您耐心等待版主这里会持续帮您向客服跟进,跟进进度您可以在2楼查看哦
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主题回复处广告图案-天策传媒
万博婷婷 发表于 2021-8-31 15:455 t4 q' R/ V# k. P
您好,婷婷已向相关部门提供资料查询,目前尚未得到回复,后续有结果将第一时间再次回复给您,再麻烦您耐心 ...

# f, |& n! U, E/ l8 i就不懂了 这么大的公司 处理这么点转账系统的问题 要处理这么久
$ d* L# m- `, r% U  ^' e- _4 {现在都36个小时了,一直说技术部门在处理,你们技术部门什么水平要这么久?5 G- A. r6 _8 ^9 {
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3#
天策-柳妞 发表于 2021-8-30 23:48, D: y9 d! i( m' Q  P
楼主您好关于您在万博转账的问题我会联系客服,但是客服已经下班了待客服上班在回复。以下是这次的咨询事务 ...

% \6 K/ U5 S8 a" x( H谢谢版主,万博到现在还没处理。
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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