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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 ( U3 q9 t8 ?1 R3 U9 p
R2 t+ J4 i- h a t# y2 g【会员论坛ID】：iwatch
" Y. d7 `, x8 v【咨询公司】： 头头# { W1 w" w- h
【咨询内容】：
: `: m+ r2 `7 Z0 m4 ` j2 }" l8 |- ~( v9 f' q
昨天在你家注册了个账号，今天参加活动存了1018。
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$ f$ M# ?% {' K中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
/ N% w6 c" Q+ M* n4 P+ I难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？5 c# B- a# L* s+ b8 e
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到现在还没回复我的资金的去向，真有这么难？. ~9 z' v t* e4 z' I
: o. J5 X0 `7 R! M/ q0 V" B$ |: F
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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7 W0 E7 b3 a6 V+ f( ^0 {谢谢~. R5 F! M# c& v' A5 c; J5 \
下午就找了在线客服，一直没能解决，好像很难一样？) s, i) ~+ u) [+ @7 S
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
4 @, U6 ]0 A" ~7 D |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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当前离线
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$ s1 Z8 t; Y- U! D: h0 }- O
现在已经在提款审核中，但是还是没有得到任何解释。
% W. ?/ I( G" m9 N如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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当前离线
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. r; H/ P s8 H
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.53 U% Y$ _, E9 b0 q0 W- N" w- `2 T
2 ?8 T: w t& D这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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当前离线
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iwatch 发表于 2017-8-15 10:55' e2 t' J- H: z/ |: R7 J5 u5 X
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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) m) P o \( N% V+ d$ U客服妹妹，我最后说一次。7 S# a1 q, U3 t/ O4 ~7 Z2 ^
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
, I f4 _$ [: y( v按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。) F5 o# n) W; d w/ I) l
) K* Z, U" [9 K% S: D! w0 w, C, Q ]- v然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。8 }* T% T/ K$ U' M* |
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 2394 小时
本月在线: 3 小时
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; ~: V7 d. @( W) `资金到账了，在线客服真的很不给力。
5 Y: I6 L2 _4 ?3 j y0 p9 o就评一般吧。 |
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